Delivery & Returns

We send all orders as quickly as we can which is normally the same working day if ordered before 3pm - Monday to Friday Excluding Bank Holidays. We do not have a weekend postal collection. Small packages are sent using Royal Mail 24 / First Class, Tracked 48 and Special Delivery for higher value items. Bulkier items like Wheels, Frames and Home Trainers are sent with one of our couriers either  Parcel Force, DPD or DHL. All orders are fully insured and most will require a signature on delivery. Standard delivery is 1-2 working days.

We offer an optional Next Working Day Delivery service for orders placed before 3pm Monday to Friday (Excluding Bank Holidays). Depending on the size and weight of the item and your postal location we send with Royal Mail Special Delivery 1pm our Courier Parcel Force, DPD or DHL on their 24 hour service. Remote Highland and Island locations may not be garuanteed next working day.

International shipping rates are calculated by the weight and value of the items and the country they are being shipped to. To get a shipping quote just add the items to your basket and use the Shipping Estimator at the bottom of the basket page to calculate the shipping rates to your country. Depending on weight and value of your order we send with Royal Mail Standard Airmail, Signed For or Tracked service. Standard delivery time is 5-15 working days for most European countries and 5-25 working days for most other countries.

We offer DHL Express as a much quicker delivery option for Europe, US and Worldwide. Most of Europe and USA is 1-2 working day delivery. Other countries 2-4 working days.

Please be aware that Import Duties, Local Taxes and Courier handling fees may be payable when importing into most countries. The UK is no longer part of the European Union so import charges will be due when shipping to most countries.

Postage & Packaging to United Kingdom is free for orders £20 and above. Orders under £20  are charged at £2.95. International shipping rates are calculated by the weight and value of the items in your shopping basket and the location they are being posted to. Follow the checkout process to Step 4 after you have logged in and selected your postage location the shipping will be displayed.

We are happy to accept returns. If for any reason you would like to return a product for a refund or exchange simply return it to us unused in it's original packaging. Please make sue you include a return note or invoice copy with your order details and reason for return. We have a guide time of 60 days for product returns.

Please make sure the product is returned to us as it arrived. New and unused with original retail packaging included or tags still attached. Please use sufficient packaging so it doesn't get damaged in transit.

Returns are normally processed within 48 hours of receipt, this may be longer over a weekend of Bank Holidays. We will issue a refund back to your original payment method for the price you paid for the item excluding postage costs.

If you need to make a return because the product is faulty, damaged or we made a mistake with your order please contact is so we organise a prepaid return and exchange. You should inform us of items that have been damaged during shipping as soon as possible so we can make the appropriate claim with  the postal company. 

Return address

High on Bikes Ltd (Returns)
11 Hurlston Court
Scarisbrick Business Park
Smithy Lane
Scarisbrick
Lancashire
L40 8HN
United Kingdom

Product Warranty

Most manufacturers offer at least 12 month warranty on their products. If a product has become faulty after use please contact us and we can help with processing the return and manufacturer warranty claim. 

If you require assistance or more information about returning orders please contact us on:

contact@highonbikes.com | +44 (0) 1704 841529