Terms & Conditions

High on Bikes Ltd does not warrant that the functions contained in any of this website will meet your requirements or expectations or that the operation of the website will be entirely error free, or appear precisely as described in advertisements, articles or other online resources.

All content is provided "as is" and there are no warranties or conditions (express or implied arising by statute or otherwise at law) for the content. The entire risk as to satisfactory quality, performance, accuracy and effort is with you, the user. HighOnBikes.com reserves the right to cancel and refund orders at any time.

International copyright and trademark laws protect the entire contents of the Site. The owners of the intellectual property and copyrights are High on Bikes Ltd. You may not reproduce, republish, modify, copy, transmit, upload, post, or distribute, in any manner, the material on the site, including text, graphics, and code without written permission from High on Bikes Ltd.

High on Bikes Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best customer service possible, right through the order process. We love bikes, you love bikes we’re better together!

• Name
• Address
• Email Address
• Phone Number
• Date of Birth
• IP Address

This information is already stored on our internal systems and our website simply verifies you as a customer of High on Bikes. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at contact@highonbikes.com

 Types of personal data and how we use it

We use the information you provide for the following purposes:

• To send updates regarding the order you have placed
• To send newsletters and details of offers and promotions (if you have signed up)
• To help improve the highonbikes.com website
• To understand buying behaviour of are registered users

When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order or so we can notify you of your delivery time scale.

 Our marketing lists contain data gathered by High on Bikes only and with the consumers consent. Your data would be in this list if you have never opted-in to our marketing and social communications. The list will only contain data provided by the consumer as entered into a form at highonbikes.com. This data will only ever be used for communications directly from or managed on behalf of High on Bikes and contain content such as news, special offers, competitions, discount codes. This data may include a name, address, phone number, email, date of birth, and details of interests.

 3rd parties who handle data

• Royal Mail  -  As a chosen courier of High on Bikes. This courier will handle your name, address and possibly phone and email for the purposes of getting your order to you quickly and efficiently.

• DPD - As a chosen courier of High on bikes. This courier will handle your name, address and possibly phone and email for the purposes of getting your order to you quickly and efficiently.

• DHL - As a chosen courier of High on bikes. This courier will handle your name, address and possibly phone and email for the purposes of getting your order to you quickly and efficiently.

• Mailchimp - Mailchimp is a platform used to manage email marketing campaigns for our subscribers. This platform is used to send content produced and managed by High on Bikes only.

• Orderwise -  A warehouse management system used to manage online order processing. This is a secure internal based system in which data is only handled by High on Bikes.